Welcome | UW Captioning and Transcription

Welcome |
UW Captioning and Transcription

The Most Cost-Effective Captioning Solution Available to University of Wisconsin!

The Most Cost-Effective Captioning Solution Available to the University of Wisconsin!

cielo24 provides the University of Wisconsin departments with every necessary accessibility service for your media: human-accurate audio and video captions, transcripts, audio description, and interactive search features. We offer the lowest cost option on ADA Compliant English captions at just $1/media minute!

Our captioning product automatically includes transcripts at one low per-minute rate.  There are no hidden fees for multiple speakers or difficult content, and our quality is guaranteed

We integrate seamlessly into every major video hosting platform, with solutions in place for:

  • Department-level billing
  • Job approval
  • Caption editing workflows 
  • 30+ different languages
  • Field-specific terminology
  • Flexible turnaround times
  • Department-level billing
  • Job approval
  • Caption editing workflows
  • 30+ different languages
  • Field-specific terminology
  • Flexible turnaround times

Need A New Account?

Do you need to have your videos closed-captioned or transcribed?  With cielo24 you can do that in a few easy steps:
  1. Request an account by filling out the form on the right
  2. Log in to your account
  3. Upload your files to either Panopto, YouTube, or your new cielo24 Portfolio login

When your files are completed you will be notified via email.  Your captions will either be automatically updated in your integrated YouTube or Panopto account or you can download your captioned videos directly from the cielo24 Portfolio.

That’s it! Of course, if you have questions, visit the FAQs below or just ask us, we are happy to help you.  Email us here 

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New Accounts

Ready for captions? It’s easy for every department within the University to get started. Simply provide us with some details by submitting the New Accounts form below and a member of our team will be in touch to get you started!

Below you will find links to a variety of reference materials to guide you through the process.

Existing Accounts

If you already have an account, you are in the right place, log in to your cielo24 Portfolio account here.

Quick Training Links

Training link for Uploading Media Files with cielo24 captions and transcripts
Portfolio Training: Account Settings Overview
Training link for Portfolio with cielo24 captions and transcripts
Portfolio Training: Action Buttons to Uplevel and Translate
Training link for Portfolio with cielo24 captions and transcripts
Portfolio Training: Customer Edit Tool
Training link for Portfolio with cielo24 captions and transcripts
Portfolio Training: Downloading Captions and Transcripts
Training link for Uploading Media Files with cielo24 captions and transcripts
Uploading Media Files: File Name, Fidelity, Turnaround Time
Training link for Uploading Media Files with cielo24 captions and transcripts
Uploading Media Files: File upload

FAQs

What should be closed captioned? Who does this apply to?

You should caption all videos that you create which:

  • Do not have existing captions
  • Have captions generated automatically using  software
  • You created in-house and did not purchase commercially

Examples of content you should caption include: 

  • Clips you will publish on the University website 
  • Videos you intend to show during in-person sessions 
  •  Course content that you will use for future courses. 

How much does this cost?

Pricing Matrix

How do I get an account?

Please complete the New Accounts form on this page to get started. Videos can be submitted as soon as your account is created.

How should I label / name my videos? (naming convention)

A standard naming convention for video submissions will help you keep your content organised. Here are some suggestions: 

Example 1

Type: Lecture Content 

Format: [LastName][FirstInitial].[Course].[Module].[Title] 

Example: FlynnN.LM999.EX4101.IntroToSustainability 

Example 2

Type: Departmental Video 

Format: [LastName][FirstInitial].[Dept].[Title] 

Example: FlynnN.LIBRARY.IntroToReferencing

New Accounts
Get Started Here!

We will contact you to set up an account.